Contents
- 1.0 Supervisor Framework
- 2.0 Pilot
- 3.0 Framework Structure
- 4.0 Framework Structure Part A - Recruitment
- 5.0 Framework Structure: Part B - Training
- 6.0 Framework Structure: Part C - Workplace Coaching
- Introduction
- Document 6: Coach Types and Attributes of a Coach and Trainee
- Document 7: Benefits and Components for Success
- Document 8: Planning Tool 1
- Document 9: Planning Tool 2
- Document 10: Tips for Communication
- Document 11: Tips for Toolbox Meetings
- Document 12: Management Support for Supervisors
- Document 13: Day in the Life of a Supervisor
- 7.0 Appendices
6.0 Framework Structure: Part C - Workplace Coaching
Document 6: Coach Types and Attributes of a Coach and Trainee
This document is intended to provide a guide to developing a successful coaching program. Highlighting the attributes of a Coach and Trainee will enable an organisation to align these qualities to individuals within their organisation.
The document also provides information for both parties to be aware of participating in a coaching program. The different types of coaching are indented to provide some insight into how a range of people within or external to the organisation can be utilised in a coaching capacity.
Coaching is a Process:
- Where an employee receives support and guidance from an experienced colleague
- Of sharing professional and personal skills and experiences that enable the trainees to grow and develop
- Based upon encouragement / constructive comments / openness / mutual trust / respect / willingness to learn and share
- To help the trainee to change something - improve performance / develop their leadership skills / develop their partnership skills / realise their vision
- To enable the trainee to move from where they are ("here") to where they want to be ("there")
Coach Types: Technical Coach
Provides an educative process, to assist the trainee to become technically proficient to the standard required by the employer
Specific Role
Posesses job specific technical knowledge, skills and experience and has the
capacity and willingness to share this knowledge:
- Practical experience
- Systems and processes
- Safety and environment
- Organisational culture
Who
- One up Manager
- Cross-site Technician
- Consultant Technician
- Contractor
Coach Types: Interdependent Coach
Interdependent people combine their own efforts with the efforts of others to achieve their greatest success
Interdependent people may be good individual producers, but they won't necessarily be good leaders or team players
Provides a process to assist the trainee development of people and team management skills and communication capabilities
Specific Role
Encourages the trainee to use self reflection dusring interactions with team members and individuals
Who
- One Up Manager
- Once Removed Manager
- Trainer and Assessor
- External Consultant
- External Consultant
Attributes of the Trainee
- Is actively seeking new skills and knowledge for their job role
- Willingly seeks guidance and advice
- Maintains confidentiality
- Accepts responsibility for own decisions and actions
- Accepts and acts upon advice given
- Carries out tasks and projects by agreed times
- Maintains mutual trust and respect
Attributes
of the Coach
- Provides information guidance and constructive comments
- Assists in the evaluation of the trainee's plans and decisions
- Support and encourages
- Highlights shortfall in agreed performance
- Provides constructive feedback
- Leads by example
Attributes of the
Coach and Trainee
- Ability to listen, openness and commitment
- Time management and self management skills
- Assertiveness, realism and discretion
- Knowledgeable or able to find out
- Challenging, analytical and evaluating
- Ability to change
- Motivating
- Demonstrates leadership
