Document 10: Tips for Communication

The ability to convey the right message at the right time is an essential skill for Supervisors as they need to be able to communicate with management and their crew. These simple checklists can be used as prompts for the new Supervisor.

 

Communication with Crew
Your attitude or actions:	Why / How:
Approachable and encouraging	Your attitude makes a difference
Clear communication	Use context when explaining tasks
Break down tasks	Present complex ideas in progressive steps
Reflective	Recap with the team on achievements and lessons learnt
Positive feedback	Notice when your team works hard and recognise it
Good listener	Show you respect and value your team
Body language	Be sure you body and mouth are saying the same thing
Giving credit	Acknowledge those who perform well
Respectful	Always be respectful
Communication with Management
Active Listening	Appropriate questions at appropriate times
Asking questions	Know why you want to know something
Making requests	Provide supporting information