Document 3: Skills Training and Coaching Guide

Recognising Supervisor development should be aligned to career development, this tool demonstrates the progression of the skills development. It outlines development for both a Leading Hand role as well as a Supervisor role.

 

The guide:

• Outlines the stages required to progress from a Leading Hand to a Supervisor; and
• Provides guidance on whether Skills Training, Coaching, or both are required to achieve the desired skill sets.

 

The document was created in response to the research evidence that there is very little support given to new Supervisors. This tool outlines the development that needs to occur in the workplace.

 

The document is directly aligned to the Supervisor Skill Sets. The Crucial Skill Sets are those inserted into the Skills Training or Coaching columns.

 

Contextualisation

This Guide is designed to be contextualised to meet the specific needs of an organisation.

1. Personal and Interpersonal Skills
Key Skill Sets	Crucial Skills Stage 1 - Leading Hand		Crucial Skills Stage 2 - Supervisor
	Skills Training	Coaching	Skills Training	Coaching
Win-Win Communication	Facilitates outcome orientated communication			Adapts communication and negotiation styles to people and objectives
Adaptability	Change management Recognises what it means to the business	Ability to respond under pressure	Change management Responds with flexibility to a change in plans	Works under pressure
Workplace Communication	Uses proactive communication techniques Gains industry aligned competencies Interpersonal relationships Engages with different audiences Writes to the needs of the audience Understands EEO (optional) Provides positive feedback	Establishes good interpersonal relationships Engages with different audience Provides effective feedback with the team	Has capability to complete hazard and incident report writing (optional) Communicates and feeds back issues to management Undertakes performance appraisals Leads meetings and toolbox talks Maintains audience attention at tool box meetings Understands the need to check communication with others Gains commitment	Leads meetings and toolbox talks Shares important and relevant information with team Speaks with authority Gains commitment

 

2. Technical, Professional and Operational Knowledge
Key Skill Sets	Crucial Skills Stage 1 - Leading Hand		Crucial Skills Stage 2 - Supervisor
	Skills Training	Coaching	Skills Training	Coaching
Technical Knowledge	Holds the necessary tickets Maintains currency for technical skills Attains workplace literacy skills required for position Has the computer skills aligned to position Emails and attachments Basic word Basic excel database Demonstrates an understanding of systems & processes Is introduced to Project Management Prioritises tasks Time management		Attains the necessary competencies & qualification Manages systems & processes Drives the safety management system Applies of strategic approaches towards Containment Flora and fauna Environmental Applies Due Diligence / Duty of Care Understands and applies EEO Undertakes Mine Planning Understands and applies cost management and estimation Manages of day to day running's of project Maintains currency of technical skills
Industry Experience		Understands workplace systems Understands workplace operations Confidently articulates the role of a Supervisor Acts in supervisory roles		Maintains networks Articulates the function of the Supervisor role
Productivity Management		Plans for effective crew performance Considers production demands that impact on their crew Prioritises critical activities Identifies issues and planning for change	Effectively manages operational plan Meets productivity targets Ensures high quality output	Plans for effective crew performance Demonstrates forecasting and problem solving skills Considers alternative actions
Safety Awareness	Is introduced to Legislation Attains industry aligned competencies Undertakes a company induction for Supervisors Demonstrates the use of hazard identification Utilises the risk management matrix Focuses on a safe working environments Articulates reason for SOPs	Demonstrates a safety attitude Responds appropriately to emergencies Applies internal processes	Interprets and applies legislation requirements Applies risk assessment Understands and operates the Safety Management System	Does not take shortcuts that expose people and themselves to risk
Planning and organising	Understands the systems and tools		Determines tasks and resources required Manages requisitions Manages leave requests Sources equipment when required	Understands operational issues of crew management Determines tasks and resources required Applies strategic thinking

 

3. Leadership Behaviours and Practices
Key Skill Sets	Crucial Skills Stage 1 - Leading Hand		Crucial Skills Stage 2 - Supervisor
	Skills Training	Coaching	Skills Training	Coaching
Specific Company Supervisor Induction	Understands role Understands role function	Identifies and responds positively to change Understands performance management	Understands Human Resource application: Crew management Rostering Crew rotation	Developmental learning environment / coaching Coaching
Organisational Culture	Approaches the role with a leading practice focus Demonstrates safe behaviour	Aligns practices to organisational culture Demonstrates safe behaviour	Approaches the role with a leading practice focus Prioritises hazard identification	Aligns practices to organisational culture Strives towards a developmental learning environment
Coaching	Establishes good interpersonal relationships	Supports Supervisor	Clarifies expected behaviours and explains and demonstrates by providing instruction and positive modelling	Provides feedback and reinforcement Supports Superintendent
People Management	Manages the teams and individual skills effectively	Managing teams and individual skills Ensures team motivation and engagement	Contributes to building high performing teams Links team development with business strategies Manage interpersonal and inter-group conflict Manages problem employees Gives regular feedback on individual performance	Manages interpersonal and inter-group conflict Assess and manages performance Empowers others Delegates responsibilities Assess and manages performance Shares appropriate responsibilities
Leads and Develops Teams	Works positively within a team environment Able to make the tough decisions Shares important and relevant information	Adapts positive responses Works positively within a team environment Contributes to team success Maintains consistency in decision making Able to make the tough decisions Steps up and separates from the crew Maintains consistency of decision making	Meets output targets Works with the strengths of the team Solves problems objectively Sets and monitors team goals	Meets output targets Delegates appropriately Works with the strengths of the team Focuses on job performance not popularity Objective problem solving Sets and monitors team goals Fosters collaboration Rewards team for accomplishments
Decision Making	Includes others in decision making process Performs data analysis and develops/considers alternatives	Includes others in decision making process Ability to say 'no' Steps up and separates self from the crew Keeps emotions out of decision making	Generates alternatives and commits to appropriate actions Identifies, compares, contrasts and combines information to determine underlying issues Makes decisions aligned to safety and production standards	Generates alternatives and commits to appropriate actions Identifies, compares, contrasts and combines information to determine underlying issues Performs data analysis and develops/considers alternatives Takes ownership of the company's and their decisions
Promotes and Implements Change	Prepares for change	Prepares for change	Prepares for resistance to change Monitors effectiveness of change Creates a clear view of the future that helps others see the vision	Prepares for resistance to change Monitors effectiveness of change Creates a clear view of the future that helps others see the vision Compels action by conveying vision
Self Management	Maintains work priorities Coordinates duties	Maintains work priorities Coordinates duties Uses time efficiently Accepts responsibility for own decisions and actions Evaluates self through reflective practises	Manages change with individual team members	Manages change with individual team members Seeks guidance and advice Evaluates self through reflective practises
Implements Improvements	Collaboratively identifies improvement goals		Monitors effectiveness of new work practices Implements ways to improve quality, production and operational efficiencies	Monitors effectiveness of new work practices Identifies and implements ways to improve quality and production and operational efficiencies Ensures changes are explained, and creates a culture of improvement