Contents
4.0 Framework Structure Part A - Recruitment
Document 1: Supervisor Skill Sets
The Supervisor Skill Sets tool is designed to provide organisations with a comprehensive list of the required skill sets for a Supervisor in the resource industry.
Note: The document featured in Parts B and C of the Framework use these skill sets and align to the Supervisor Skill Set Document.
Document 1 is divided into three major skill sets with key skill sets for each section.
| Major Skill Sets | Key Skill Sub Sets |
|---|---|
| Skill Set #1 Personal and Interpersonal Skills |
Win-Win Communication |
| Adaptability | |
| Workplace Communication | |
| Conflict Management | |
| Natural Strengths | |
| Skill Set #2 Technical, Professional and Operational Knowledge |
Technical Knowledge |
| Industry Experience | |
| Productivity Management | |
| Safety Awareness | |
| Planning and Organising | |
| Skill Set #3 Leadership Behaviours and Practices |
Coaching |
| People Management | |
| Leads and Develops Teams | |
| Decision Making | |
| Promotes and Implements Change | |
| Self Management | |
| Implements Improvements |
1. Personal and Interpersonal Skills
Win-Win Communication
- Facilitates outcome orientated communication
- Adapts communication and negotiation styles to people and objectives
Adaptability
- Works under pressure
- Recognises what change means to the business
- Responds with flexibility to a change in plans
Workplace Communication
- Establishes good interpersonal relationships
- Understands the need to check communication from others
- Maintains audience attention in toolbox meetings
- Shares important and relevant information with the team
- Gains commitment
- Speaks with authority
- Provides effective feedback to team
- Engages with different audiences
- Communicates and feeds back issues to management
- Writes to the needs of the audience
Conflict Management
- Opens discussions effectively and clarifies current situations
- Views conflict objectively from all sides
- Negotiates responsively
Natural Strengths
- Displays emotional intelligence
- Demonstrates initiative
- Demonstrates assertiveness
- Applies realism to situations
- Uses discretion
- Applies creative thinking
- Empathises with others
- Maintains a positive outlook
- Demonstrates safety attitude
- Demonstrates team player attitude
- Understands what risk is
- Works beyond principal accountabilities
- Approaches task with confidence
- Thinks outside the square
2. Technical, Professional and Operational Knowledge
Technical Knowledge
- Holds the necessary tickets, competencies and qualifications
- Understands and applies the technical requirement of the job
- Maintains currency of technical skills
- Has numeracy and literacy skills required for the position
- Has the computer skills aligned to the requirements of the position
- Demonstrates an understanding of systems and processes
- Is effective and disciplined in the use of management systems and processes
Industry Experience
- Has a reliable work history
- Understands workplace systems
- Understands workplace operations
- Articulates the role of a supervisor
- Articulates the function of the supervisor role
- Establishes and uses networks
- Acted in supervisory roles
Productivity Management
- Effectively manages operational plan
- Plans for effective crew performance
- Considers production demands that impact on their crew
- Meets productivity targets
- Ensures high quality output
- Understands project management
- Demonstrates forecasting and problem solving skills
- Prioritises critical activities and considers alternative actions when required
Safety Awareness
- Effectively applies legislative requirements
- Applies internal processes
- Demonstrates the use of hazard identification and risk management processes
- Articulates why the SMS (Safety Management System) is there and how it operates
- Articulates reasons for SOP's
- Undertakes work practices that do not take shortcuts that expose people and themselves to risk
- Applies First Aid knowledge
Planning and Organising
- Demonstrates an understanding of the operational issues of crew management
- Assigns tasks and subsequent resources required
- Schedules and plans crew tasks
- Sources equipment when required
- Manages leave requests
- Manages requisitions
- Utilises systems and tools
- Applies strategic thinking
3. Leadership Behaviours and Practices
Organisational Culture
- Approaches the role with a leading practice focus
- Demonstrates safety behaviour
- Prioritises Hazard Identification
- Strives towards Developmental Learning Environment
- Practices aligned to organisational culture
- Supports Superintendent
Coaching & Mentoring
- Clarifies expected behaviours and explains and demonstrates by providing instruction and positive modelling
- Provides feedback and reinforcement
- Establishes good interpersonal relationships
People Management
- Manages the teams and individual skills effectively
- Ensures Team Motivation and Engagement
- Manages interpersonal and inter-group conflict
- Contributes to building high performing teams
- Assesses and manages performance
- Empowers others to reach goals
- Manages problem employees
- Gives regular feedback on performance and individuals
- Links team development with business strategies
- Conducts Performance Appraisals
- Delegates responsibilities
- Shares appropriate responsibilities
Leads and Develops Teams
- Works positively within a team environment
- Meets output targets
- Shares important and relevant information
- Delegates appropriately
- Contributes to team success
- Works with the strengths of the team
- Maintains consistent decision making
- Focuses on job performance not personal popularity
- Solves problems objectively
- Sets and monitors team goals
- Fosters collaboration
- Rewards team for accomplishments
Decision Making
- Generates alternatives and commits to appropriate actions
- Includes others in decision making process
- Identifies, compares, contrasts and combines information to determine underlying issues
- Performs data analysis and develops/considers alternatives
- Keeps emotions out of decision making
- Makes decisions aligned to production and safety requirements
- Steps up and separates from the crew
- Takes ownership of their own and their company's decisions
Promotes and Implements change
- Prepares for change
- Prepares for resistance to change
- Monitors effectiveness of change
- Creates a clear view of the future that helps others see the vision
- Compels action by conveying vision
Self Management
- Maintains Work Priorities
- Coordinates Duties
- Uses Time Efficiently
- Self Evaluates through reflective practices
- Manages change with individual team members
- Accepts responsibility for own decisions and actions
- Seeks guidance and advice
Implements Improvements
- Collaboratively identifies improvement goals
- Monitors effectiveness of new work practices
- Identifies and implements ways to improve quality and production and operational efficiencies
- Ensures changes are explained, creates a culture of improvement
