Mining Industry Skills Centre Inc.

Supervisor Framework, Guidelines and Tools for Effective Supervisor Development

Contents

  1. 1.0 Supervisor Framework
  2. 2.0 Pilot
  3. 3.0 Framework Structure
  4. 4.0 Framework Structure Part A - Recruitment
  5. 5.0 Framework Structure: Part B - Training
  6. 6.0 Framework Structure: Part C - Workplace Coaching
  7. 7.0 Appendices

7.0 Appendices

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Appendix 2: Definitions

Included here are definitions of terms used within the Framework.
Supervisor A Supervisor is responsible for the daily performance of a small group. It may be a team, or a shift. The Supervisor's job includes, but may not be limited to, guiding the group towards its goals, overseeing the safe productive work within their team and resolving problems as they arise.
Leading Hand A Leading Hand is referring to the Supervisor's team leader or a person in training for the role of Supervisor.
Standard Work Instruction (SWI) The SWI provides instructions on how to safely undertake specific tasks or operations. May often come with other supporting documents.
Safe Operating Procedures (SOP) Is a documental procedure that is developed with a cross section of the workforce and can only be changed by the work committee. The SOP addresses high risk tasks, identified through legislation or risk assessment processes.
Skill Sets The skills needed to accomplish a specified task or perform a given function.
Attribute A characteristic or quality. In context to this material, an attribute is an holistic summary of a cluster of Skill Sets to determine a person's performance level.
Skills Analysis The process of breaking a complex topic (in this case a person's skills) into smaller parts to gain a better understanding of it.
Major Skill Sets Major Skill Sets provides category headings for the skill sets aligned to site and leadership practices.

The Major Skill Sets categories are:

Personal and Interpersonal Skills, Technical, Professional and Operational Knowledge and Leadership Behaviours and Practices
Key Skill Sets Key Skill Sets is used to determine the fundamental skill aligned to the Major Skill Sets category, i.e.:

Major Skill Sets: Personal and Interpersonal Skills

Key Skill Sets: Win-Win Communication

Each key skill set incorporates a detailed analysis of Crucial Skills
Crucial Skills Crucial Skills provide a detailed description of the critical skills required for Supervisors on site and are directly aligned to a Major Skill Set and a Key Skill Set.
Coaching Is focused on improving skills and performance. It is instructive and is usually performed by the Supervisor's manager.
Mentoring Is focused on guiding and encouraging through issues in a personal and supportive way. It is not the immediate manager.

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